I HAVE JUST PLACED AN ORDER, WHEN WILL IT BE SHIPPED?
Please allow 2-3 business days processing and production time for your order to ship.
HOW LONG IS THE SHIPPING TIME?
• Average transit times to Europe: 7-15 days
to United States or or United Kingdom : 12-18 business days
There are circumstances that get out of hand (natural disasters, holidays, weather, etc.) that can lead to shipping delays. While most packages arrive on time, there may be circumstances and delays that our carriers may experience. For this reason we cannot guarantee the exact delivery time; the delivery problem is the responsibility of the shipping company.
CAN I CANCEL MY ORDER?
You can cancel your order free of charge! You must cancel your order 24 hours after it was created for the cancellation to take effect. If the item has already been shipped. All you have to do is send us an email with the subject "CANCEL".
I HAVE ENTERED A WRONG ADDRESS!
If you misspelled or auto-filled your address, simply reply to your order confirmation email and provide us with the correct information. Then let us know immediately by e-mail. If the address is incorrect, we can correct it within 24 hours.
MY ITEM ARRIVED DAMAGED
We ship every item with extra padding. Despite this, our customers report that approximately 1 in 1000 products arrive damaged due to mishandling by the postal service.
FOR PRE-ORDERED OR BACK-ORDERED ITEMS
If your order contains a pre-ordered or backordered item, we will ship any items we have available immediately and will ship pre-ordered or backordered items immediately when we have them available. So if you ordered more than one item in one order and only receive part of your item, don't worry, you will receive your other items shortly after.
If this happens to you, please contact us at:
- Your order number.
- A photo of the damaged product.
After receipt we will be happy to send you a new one free of charge.
I HAVE A QUESTION THAT HAS NOT BEEN ANSWERED, CAN YOU HELP?
If we still haven't been able to answer your question, feel free to contact us and we'll do our best to reply within 24 hours :)